Careers at GAA, auto appraisal

CAREERS

Customer Support Representatives Needed for Growing Technology/Development Company

Get AutoAppraise, LLC. Is the industries leader in providing leads for a rapidly growing customer base that includes the top 100 dealer groups in the nation. Our trade-in/lead-generating product line already boasts hundreds of registered users in over 30 cities.

We are currently looking for energetic individuals to join our customer support team. The ideal candidate should be energetic, cu The ideal candidate should be energetic, customer-focused and possess Help Desk support experience. You will provide customer service to our existing customers and trial users of the GetAutoAppraise products, and must have at least one year of customer service and/or technical support experience. You must possess excellent organizational, time management, prioritization and follow-up skills and have the ability to work both independently and within a team environment.

Primary responsibilities: e and email.
  • Effectively interact with customers of all technical skill levels to assess their concern and define, research, and resolve customer issues quickly and accurately.
  • Provide timely updates to customers, colleagues, and management on the status of outstanding issues.
  • Maintain status of issues in a call-tracking system and follow-up on escalated issues.
  • Convey customer feedback to appropriate business areas such as Marketing, Product Management and Development.
    • We look for:
    • Previous help desk experience in a fast-paced environment.
    • Excellent customer service skills (verbal and written).
    • Knowledge of current Windows programs.
    • Ability to work flexible hours.
    • Familiarity with customer support CRM/ticket tracking systems.
    • Expertise in troubleshooting.
    Responsibilities:
    • Responsible for all initial interaction with our dealer partners via phone, passing along more research intensive requests to coworkers
    • DeligResponsible for all initial interaction with our dealer partners via phone, passing along more research intensive requests to co-workers
    • Delight customers by handling incoming phone calls requesting special services fy and provide relevant knowledge and insight to dealers regarding the services that we can offer
    • Accurately and completely capture information and update systems appropriately
    • Share feedback about dealer request trends and overall suggestions for improvement with your supervisor
    • Consistently provide high-level customer service in a fast paced, structured environment
    Leadership Competencies:
    • Modeling Values
    • Unwavering Focus on the Customer
    • Superior Communication
    • Effective Strategic Thinking and Planning
    • Innovation and Creativity
    • Effective Problem Solving and Decision Making
    • Treating Others with Respect
    • Developing and Maintaining Successful Relationships
    • Building Great Teams
    • Generating Influence and Credibility
    • Managing Self-Development
    • Achieving Excellent Results
    Other Important Competencies Required:
    • High Productivity
    • Excellent Written and Oral Communication Skills
    • Active Listening
    • Desire for Continuous Learning
    All interested applicants should email your resume to barry@getautoappraise.com